FI Real Estate Management (FIREM) has launched a new 24/7 tenant helpline though its facilities management arm FI Facilities Management (formerly FMCS).
The service provides tenants with a 24 hour, 7 days a week, 364 days a year* emergency facilities management service through the helpline number 01253 502878.
Tenants can access assistance out of hours to log an issue or concern, to organise an emergency contractor such as a plumber or electrician, or to report an issue where they are unable to contact their landlord or regional manager.
They can also use a dedicated email address for more information – firstname.lastname@example.org
General enquiries to: Gillian McCammon, FI-REM, 01257 263010
Press enquiries to: Helen Thomas, MTPR: mobile 07968 039612